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About Info Bus

Refugee Info Bus provides Wi-Fi, charge, phone services and practical information guides to displaced people in Northern France. We work across different living sites in Calais, working out of a van with a team of 5 to 6 long-term volunteers. Our charging sessions are 2.5 hours long each with 3 volunteers present. In addition to the services mentioned above, our aim is to create a community space around our van by offering tea, water, board games and sports equipment in our sessions. Finally, we aim to facilitate inter-organisational projects in Calais and Grande Synthe. As a small grassroots organisation, we rely on donations from supporters and funders to carry out our work - we encourage all volunteers to get involved in helping us raise awareness and support fundraising.

Role: Information Coordinator

Location: Calais, France

Commitment: Minimum 6 months (generally 5 volunteering days and 2 days off each week)

Start date: ASAP

(Please note that we will review applications continuously and reserve the right to close the vacancy as soon as a suitable applicant is found)

Accommodation: Shared accommodation provided

Reimbursement: Flat rate £450 per month

Holidays/breaks: 14 days every 2 months

This is a volunteer role and is subject to a volunteer agreement and our code of conduct. There is no contract and no obligation.


  • Maintain the monthly New Arrival Guides (NAGs). The Information Coordinator is responsible for collecting updates from other organisations and state services present in Calais and Grande-Synthe, and communicating with translators to publish a comprehensive guide for new arrivals.

  • Coordinate translations: Info Bus works with a team of remote translators to facilitate access to information in 10 languages. The Information Coordinator is responsible for facilitating translations for other organisations as well as Info Bus documents.

  • Update team members on relevant news and events/actions in Calais and Northern France.

  • Work with the Refugee Info Bus Fundraising and Communications Coordinator to ensure the organisation’s work and the situation on the ground is effectively communicated to supporters, potential donors and journalists.

  • Maintain and build ties with other organisations based in Northern France to be aware of potential changes, news and coordinate responses. 

  • Regular presence in the field (3/4 shifts per week): Working with other volunteers on stocking the van, setting up charging stations, spending time with the people using our services, providing refreshments, cleaning down after shifts, and other tasks as required.

  • Create information updates for Info Bus to share on social media. 



  • Clean driving license.

  • Excellent verbal and written communication skills in English. 

  • Fluency in Arabic. 

  • Highly proactive and organised, able to manage and prioritise a busy, high-pressure workload and long working days.

  • Experience working in a grassroots charity or NGO or in a similar field (work with refugees, asylum seekers and/or displaced people).

  • Interest in the UK and French asylum process.

  • Permission to volunteer in the EU.


  • Knowledge of any other of the languages spoken by people in Northern France (Farsi, Dari, Pashto, Urdu, Tigrinya, Sorani, Oromo, Amharic, or German). 

  • Experience working in a similar role.

  • Background in translation, interpretation, or cultural mediation.

  • Legal background or experience in providing legal information.

  • Previous experience working with displaced people in Northern France.

  • Knowledge of French. 

  • Graphic design skills.


How to apply

Please email a CV and a Cover Letter setting out your experience and how you meet the requirements above to using the subject ‘Information Coordinator Application’ by Thursday 15th of September 2022.

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